By assigning us work, all customers tacitly accept our terms and conditions, specifically our terms of payment, and recognise that unless we are alerted to a problem within one working week of delivery, all texts supplied by us will be deemed entirely satisfactory and beyond contention, necessitating full payment within the deadline specified on the invoice.

Queries and complaints submitted after this time has elapsed will of course receive our serious consideration and trigger an objective investigation, but shall not constitute legitimate grounds for complaint or for delayed, partial or non-payment of an invoice.

While we make every effort to comply fully with customers' instructions, to take account of any information, documentation and terminological and stylistic preferences specified to us at the time of being assigned a job, and to supply texts that are fit for purpose, should what we supply give any cause for dissatisfaction, customers are requested to contact us immediately, at the latest within one working week of delivery, so that we can work with them to resolve the situation as swiftly as possible by reworking the text in accordance with specific instructions or justified criticisms.

A perceived need for subsequent changes to texts we supply does not automatically equate with errors on our part and shall not constitute legitimate grounds for complaint or for delayed, partial or non-payment of an invoice unless the changes are flagrant omissions or incontestable translation, grammatical or spelling errors. Complaints that are found to be incontestably justified shall result in our issuance of a credit note equalling at least the percentage of the total invoiced amount equivalent to the proportion of text deemed unsatisfactory.

If texts we supply are subsequently revised by third parties without consultation with us, the simple fact that our text was modified shall not constitute legitimate grounds for complaint or for delayed, partial or non-payment of an invoice. Specifically, deletions, additions, replacement with synonymous words or phrases, purely stylistic preferences, changes based on information not shared with us at the time a job was assigned to us or on internal knowledge or professional expertise that an external supplier cannot reasonably be assumed to have shall not be accepted as legitimate grounds for complaint or for delayed, partial or non-payment of an invoice.

Changes requested by a customer on a post-hoc basis based on deletions from the source text or the insertion, reordering or modification of content in the original source text shall incur a time-based rewriting charge.

Likewise, late delivery shall not constitute legitimate grounds for complaint or for delayed, partial or non-payment of an invoice if said late delivery was caused by text transmission problems beyond our control or by computer malfunctions of which we cannot reasonably be assumed to have been aware.

Late, only part-payment or non-payment of invoices by the deadline stipulated on our invoice shall incur cumulative interest of 2% per partially elapsed month. All administrative and legal costs associated with the recovery of late paid, part-paid or unpaid invoices will be billed to the customer.

Work assigned by a purchase order and subsequently modified in any way or cancelled shall incur a fixed fee of €30 to defray administrative costs.

 

 

About Linguanet


Linguanet is a close-knit team of like-minded linguists intent on providing translations that are fit for purpose.

We are efficient, fast, flexible, professional and always respect agreed deadlines.

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